• 7 Chestnut Court, Parc Menai, Bangor
  • 09.00 am - 05.00 pm

Initial Survey

Your dedicated account manager will visit the development site to establish the exact location and the distance and route from our connection point. This will help us establish the required work to connect your development.

Confirmation Documents

Your account manager will send you confirmation documents outlining the provision we can make including estimated speeds, comparative local speeds, selection of available ISP’s etc. At this point we will also let you know if there may be any costs we need to pass on.

Site Planning

We will then ask you for your site plans, so that we can establish the layout of our fibre throughout your site. Our operations team will design the most efficient installation, working within your pre-defined ducting. We will then return this plan to you for your evaluation.

Agreement

If you are happy to move forward with our proposal, then we will ask you to sign a site agreement, approving our proposal and agreeing to any incidental costs which may have been raised. We will then plan you into our build pipeline ensuring we hit all deadlines.

Civils

We will begin our civil work, ensuring that we are completed on time to provide fibre to the POP at the site in order to connect your show-home (if we have agreed to connect your site offices, this will be completed earlier). This will ensure we are ready to lay the fibre at the same time as all other utilities.

Site Connection

Once work begins on the site, we will either provide all required components for you to lay the fibre with other utilities or alternatively we will lay the fibre ourselves bringing fibre to the door and making the final connection into the home, ensuring your customers won’t have to wait to connect when they move in.

Home Connection

Once a home is sold we will provide you with customer documentation, ready for you to leave out when they move into their new home, explaining how to get started and make the most of their Pure Fibre connection.

CONSUMER PACK

We have a consumer pack available for you to place in your show home and also to leave in each home for when the new owners move in. It will outline the benefits of their pure Fibre connection and also help them to get set up quickly.